Reference

Your Data Stays Clear With Us

Your DANA, OVO, GoPay and QRIS wallet records, login data, cookie choices, and lobby activity are covered by this Privacy Policy before you open an account.

DANA record scopeCookie choicesAccess request pathWIB support hours

Explore Lobby Read FAQ

What This Privacy Policy Covers

banditoto Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Clear data handling helps you decide whether to open an account with banditoto. When you create your login, we ask for details such as mobile number, username, password, device marker, and payment reference so we can run account access, wallet checks, and help requests. For DANA,

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OVO, GoPay and QRIS, we keep the payment status and reference shown to us; we do not receive your app PIN or full wallet credentials. Lobby records may show game category activity such as Mahjong Ways, Live Football Odds, Rocket Crash, Super Bingo, live casino tables,
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and sportsbook pages for security checks and account service. Cookies help keep sessions active and remember basic settings. Access, account use, and eligibility depend on local law and are available only where local law permits.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT PATHS

Reach Us About Privacy Requests

A privacy request should reach the team that can act on it, not sit in a general inbox.

Live chat From the lobby, open Help > Chat and choose Privacy Request. We can check your account status, explain what data is stored, and tell you which account proof is needed during 10:00-23:00 WIB.

WhatsApp Message us from the mobile number registered on your account if you need a correction to name spelling, wallet reference, or contact details. We will ask only for the minimum data needed to verify you.

Email Use email for longer requests such as a copy of account data, cookie questions, or retention checks. Include your username and registered phone number, but never send your password or wallet PIN.

DATA CONTROLS

How We Handle Privacy Day To Day

Privacy is handled inside normal account operations, not as a separate promise. We limit access to account records, keep payment references tied to your wallet activity, and use device checks to spot…

Account data

We collect the account details needed to identify you, keep your login working, respond to help requests, and connect wallet activity to your balance. Profile edits may require a phone or email check first.

Payment records

For DANA, OVO, GoPay and QRIS, we store payment reference, status, amount, and time shown by the payment flow. We use those records to reconcile wallet activity and handle account questions.

Cookie use

Cookies keep your session open, remember language and device settings, and help us see login problems. You can clear browser cookies, but you may need to sign in again afterward.

Security checks

Your device marker, IP range, and active session records help us flag unusual access. Open Account > Security > Active Sessions to view current sessions and contact us if one looks unfamiliar.

Retention period

We keep account and payment records only as long as needed for service, security, dispute handling, and legal needs that may apply. You can ask support which record category affects your account.

Change requests

If your phone number, email, or wallet label is wrong, contact us from your registered channel. We may ask for a one-time code before changing details tied to account access.

Questions About Your Data Rights

Your privacy questions usually come up at practical moments: opening an account, scanning QRIS, changing a phone number, or checking an unfamiliar login. These answers explain what we store, why we use it, and how you can contact us. If your case involves eligibility, access depends on local law and is available only where local law permits.

We collect account details such as username, mobile number, password marker, device data, and contact channel. We use them to run login access, payment checks, security alerts, and help requests linked to your account.

No. We store only payment reference, amount, time, and status provided by the payment flow. Your wallet PIN, app password, and full wallet credentials stay with DANA, OVO, GoPay, or QRIS.

Contact live chat, WhatsApp, or email from your registered channel and ask for an account data copy. We will verify your identity first, then explain which records can be shared and the expected timing.

Yes, if the request comes from a channel we can verify. We may ask for a one-time code or account detail before changing contact data because those details control login access and account recovery.

Cookies help keep you signed in, remember basic settings, and detect repeated login issues. You can clear cookies in your browser settings, but the site may ask you to sign in again afterward.

Only team roles that need the record for account service, wallet reconciliation, security checks, or legal handling may access it. We do not ask support staff to collect wallet PINs or passwords from you.

Some profile, payment, and security records may remain for dispute handling, security, or legal needs that may apply. You can contact support to ask which retention category applies to your account.

Your Data Stays Clear With Us

Reach Us About Privacy Requests

How We Handle Privacy Day To Day

Account data

Payment records

Cookie use

Security checks

Retention period

Change requests

Questions About Your Data Rights

01 What data do we collect when you open an account?

02 Do we store your DANA, OVO, GoPay or QRIS PIN?

03 How can you ask for a copy of your account data?

04 Can you correct a wrong phone number or email?

05 How do cookies affect your privacy on our site?

06 Who can see your account and payment records?

07 What happens to data after you close your account?

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